MAS 9.0 Release: New Features and Functionalities

Erin Pierce
September 4, 2024

Released on June 25th, MAS 9.0 is the first MAS Manage release to align all Application Suite applications on the same release cadence. It is also one of the largest functional releases on a long-term and established architecture to date.

MAS 9.0 continues to focus on maintenance, inspections, and reliability with updates, including new applications, interfaces, AI-powered technologies, and more.  

What’s New in MAS 9.0 for Manage?

The latest MAS release includes multiple new features that enhance functionalities from MAS 8.x.

Dashboard Features

Operational Dashboard

  • New dashboard page object
  • Create and edit an operational dashboard page
  • Multi-page dashboard layout and viewing
  • Dashboard added to Security Groups application
  • Walk-me content

Dispatching Dashboard

  • Emergency Intelligent Assignment Workflow
  • Integration with Mobile
  • Gantt View improvements
  • Map view of technician's scheduled route
  • Qualifications

Scheduling Dashboard

  • Qualifications
  • Customer Work Week configurable start date
  • Support for multiple email addresses
  • Adding milestones to JP/JT
  • Support for not splitting assignments in graphical work week
  • Support for gaps in scheduling compliance

Work Orders/Work Order Intelligence

  • New tab on Work Orders RBA for Work Plans: tasks, labor
  • New AI model, broker, and inference objects to determine WO problem codes from textual input and store the top 3 results
  • Work Orders RBA surfaces the AI recommendations for review/accept
  • Demonstration Work Queue surfaces the top recommendation

Field Service Management

  • Enhancements to Scheduling and Dispatching Dashboards as well as Mobile support FSM use cases handling emergency response and proper technician identification
  • Omni-channel customer experience integration

Maximo Mobile

  • Support for Calibration Work Orders
  • Complex Asset Switch (as part of ACM)
  • Enhances work order assignment updates from Mobile including the ability to accept/reject assignments
  • Device location is now shared with dispatchers
  • Quick WO reporting
  • Support for Linear Assets (creation and partial work orders)
  • Data synchronization and error handling updates
  • Storeroom - transferring inventory items, creating shipments, and staging

Manage

  • New Inspection Form Builder App
  • New Maximo Management Interface (MMI) App
  • Enhancements to Configuration Tool (with support for PODMAN deployment as an alternative to Docker)
  • Cognos 12 support
  • Reliability Strategy Builder

Spatial

  • Sketch Tool for Mobile
  • Find My Location for Mobile
  • Indoors on Desktop
  • Query Tool enhancements (Save Query, Geofence + Alphanumerical Search)
  • Configuration for Maximo Object Symbology (Icons, Pinpoints)
  • Home Button Tool for Mobile
  • Enhancements to UI Standardization (Mobile and Desktop)
  • Enhancements to ESRI API Migration (New Version)
  • Offline Maps enhancements
  • Performance enhancements (up to 80% faster)

Highlights: New Applications and Features

Dashboards

Functioning as a start center, dashboards allow the user to navigate and perform actions available on the dashboard without having to go into individual applications to complete a task or query. While MAS 8 introduced the Dashboard availability within the application suite (Operational, Scheduling, and Dispatching), MAS 9.0 will introduce new ones geared towards engineers and operators and enhancements to the existing dashboards. With multiple views and integrations available, including MAS Mobile, operational managers can focus on specific data sets and technician queues without leaving a dashboard.

Work Orders

The new Work Orders application in MAS 9.0 includes planning capability. You can now navigate through the Plans menu within Work Orders to oversee critical assets and tasks that must be completed. This eases establishing relationships between work orders and how they will be completed (labor, tools, materials, technicians, etc.) and managing subtasks within the work orders. These enhancements to the Work Orders application simplify the planning process for Operational Managers and create streamlined task management.

Work Queues

With an enhanced Work Queues application, administrators and operational managers can create work queues for multiple tasks, including work orders, purchase requests, purchase orders, incidents, service requests, and more.

Inspection Form Builder

The Inspection Form Builder application also has enhancements in MAS 9.0, allowing the builder to be used in multiple formats, including both desktop and mobile.

Artificial Intelligence

For the first time, Artificial Intelligence will be integrated into Manage.

  • Recommended failure codes for work orders based on data provided
  • Identification of duplicate or near duplicate work orders
  • Enabling automatic work order approval based on characteristics and work order approval history

Reliability Strategies Add-On

Installing the Reliability Strategies add-on in MAS 9.0 gives you access to a library with hundreds of assets and thousands of failure predictions across operations. These are written and designed by industry professionals, making maintenance more effective by centering it on reliability. Predictive maintenance strategies based on industry expert recommendations. This will eliminate resource and data challenges and optimize maintenance schedules in advance. This also helps reduce unnecessary maintenance costs for failures or shutdowns via automatic workflows and preventative maintenance schedules. Not only will this extend the lifespan of equipment and assets, but it will also give a more reliable and data-driven approach to work orders and asset management with work order history and industry-expert knowledge.

Interested in exploring an upgrade to Maximo Application Suite? Get in touch with us today!

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Erin Pierce
September 4, 2024

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