IBM Maximo Support

In order to focus on their assets, EAM organizations can turn to Projetech and its partner network for full-service Maximo cloud offerings. With Maximo as a Service (MaaS), they're able to leave the maintenance of Maximo in our professionals' hands and enjoy an optimized solution that's built around their needs.

Support & Services for IBM Maximo

Projetech considers support a partnership between companies. We and our partners strive to understand the vision of our customers and determine how we (and Maximo) can support that.

Want to talk through a current challenge and wonder if Maximo is the appropriate tool?  Have a ‘how to’ question or want to know our opinion on a third-party product? Just reach out however you are comfortable. We are not just available if something is ‘broken’. We have a collaborative team of excellent problem solvers that value human interaction and the customer experience.

And yes, patching and upgrades are included at no additional cost.

Monitoring, Patching, & Upgrades

Below are some of the steps we take to protect your Maximo application:

• When you choose Projetech's Maximo as a Service, we will protect your data and ensure confidentiality. We also include patching of Maximo for clients so that users' experience is not compromised in any way.
  
• We encourage staying with the latest versions of Maximo, but do not require clients to upgrade or patch unless there are issues that compromise stability, availability, and security. We'll only require clients to upgrade before IBM ends support for their specific version of Maximo.
• We will maintain full compatibility throughout the solution stack with the IBM Maximo Compatibility Matrix. New elements are implemented in client's non-production environment before being introduced to a production system. Additionally, we are also responsible for maintaining the consistency of stack versions between client environments.
  
• We include a system that tracks your Maximo application from different locations to ensure it's always up. If any downtime is reported, we automatically page our support team so nothing is left on hold. Additionally, full-stack server monitoring is utilized to ensure uptime of your Maximo application.
  
• Disaster recovery services protect your Maximo system and ensure they stay online, even during system failure
  
• With an annual availability commitment of 99.99% you can rely on us to provide reliable hardware, network and software applications for your solutions hosted in our computing environment.
  

Additional Support Services

In addition to above, we can provide additional support for popular add-on features:

• Projetech integrates native Maximo applications as well as other 3rd party mobile apps in our highly secured cloud infrastructure. These mobile applications have delivered great success for our clients.
  
• Additional Non-Production environments are available for further training, development, or testing

We USE Maximo Everyday

While we have a system in place to solve customer issues efficiently, our team is never pressured into closing an issue simply because that's what the company wants. Our customers come first and as long as they're happy with the solution then it doesn't end until they say so. Also speaking of ticket systems, we use Maximo which makes us all everyday users. We have a lot of tips & tricks if you need them.

Industry Solutions covered under Support

Support services for IBM Maximo is available to the following industries and add-on products:

In addition to our internal support team, Projetech works closely with some of the leading Maximo providers all over the world. Each one of these partners has a specialty in specific industries and/or areas where they excel. This strong relationship ensures clients are getting high-quality service for their needs from an expert who knows what they're doing when it comes to using your Maximo system successfully.