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Meet Our Tech Team

Mark Eaton
Vice President of Technology

Mark manages the Information Technology and Customer Service team responsible for the day to day operations of our Maximo cloud services.   Mark joined Projetech in 2008 and has 25 years’ of systems implementation experience, with 13 years in Maximo.  He is the architect of the Projetech Maximo cloud and has been in an IT leadership position for over 10 years.   Mark has a rich financial background, breaking into IT management through ERP/MRO systems projects.


Mark also maintains the following Maximo certifications:

    • IBM Certified Infrastructure Deployment Professional - Maximo Asset Management V7.5

    • IBM Certified Advanced Deployment Professional - IBM Service and Asset Management V7.5



Technical Support

Technical Support Analysts

Julie Shaw
Cloud Services Support

Tori Foley
Maximo Specialist/
Project Coordinator

Clyde Waters
Senior Technical
Support Analyst

Jim Burwinkel
Technical Support Analyst

Technical Support Analysts

Dustin Haley
Maximo Admin/Project Manager

Billy Symons
Technical Support Analyst

Technical Support Analysts

Mike Berry
Technical Support Analyst

Development Support

Steven Shull
Solution Architect/
Development Lead

Scott Foran

James Orr

Phil Runion

Click on anyone's face to learn more!

Infrastructure Support

Tyler Caldwell
 Security Manager

Troy Elsen
Infrastructure Admin.

Anna Heinzman
Infrastructure/Information Security Analyst

Kyle Davis
Infrastructure Admin.

Ryan Pavlicek
Infrastructure Admin.

Did you know?

Six of our tech team members started at Projetech as Co-op's from various schools in the Cincinnati area.

Joe DiSalvo
Developer Co-op
University of Cincinnati

Meet Our Sales & Marketing Team

Julie has been hanging out with Steve Richmond, CEO, and Debbie Herbers, Director of Operations, and the Maximo community for most of her career. Julie spent several years helping clients implement Maximo, and was a primary instructor for Maximo training.


Julie works with our Business Development Team to propose solutions for Projetech’s Maximo® as a Service customers. Julie works with some brilliant folks and is privileged with the challenges of other duties including: Business Partner Collaborations, Sales Operations, Lead Generation, Client Contracts, Client Retention, and Marketing.


Julie is an IBM Certified Maximo Certified Associate. Julie was also awarded the fun designation of “IBM Champion” in 2012 for her work in promoting Maximo resources for the community, via various social media channels. Julie has presented at various Maximo User Group meetings and other professional Maintenance and Reliability events.


Julie attended Cincinnati State Technical College and studied Business Computer Programming. She has extensive training in Microsoft and Maximo products, and has participated in several specialized train-the-trainer seminars through Xavier University. Julie is also currently learning Spanish.



Julie Rampello
Vice President of Business Development

Max Helmer
Marketing Manager

Joe Kelley
Marketing Specialist

Darrell Tucker
Business Development

Betsy Ambrosius
Business Development

Jacquie Chischillie
Technical Sales Engineer

Margaret Hocker
Contract Analyst

April Shereda
Client & Employee
Success Manager

Sales & Marketing